Shipping Methods

Delivery – Delivery and return expenses

All domestic deliveries are carried out by the associated courier company. Orders with value less then 50 Euros shall incur a 5 Euro per order charge for shipping expenses. Orders with value of ore than 50 Euros are not encumbered with shipping expenses.

Upon the completion of your order, you will be send the tracking number of the shipping, in order for you to be able to directly and immediately track the progress of the transportation of your package, via the courier company’s webpage. Return of products charged on us shall be accepted only via our collaborating courier company.

We process the orders we receive from Monday to Friday on the following working day, from 09:00 in the morning until 14:00 noon. The processing of orders submitted on Saturday, Sunday or public holidays is carried out on the next working day. Delivery times are exclusively up to the courier companies, but may also be affected by the payment method you have chosen (eg the time it takes for a money transfer to be completed depends on the Bank (usually 2-3 working days)).

For shipments to Thessaloniki and provided your order and our acceptance of it have been completed and verified until 12:00 noon, delivery will take place within 5-10 working days, with the exception of extraordinary circumstances affecting the load of courier companies and incurring extraordinary delays.

For shipments outside Thessaloniki and provided your order and our acceptance of it have been carried out and verified until 12:00 noon, delivery take place within 5-10 working days, with the exception of extraordinary circumstances affecting the load of courier companies and incurring extraordinary delays.

In case of hard to reach or remote areas (eg islands or remote provinces), the dispatch and delivery of the products to you may take more time.

In any case, the delivery of your order shall not exceed 30 days, save for force majeure events (transportation strikes, bad weather conditions or periods of increased workload for courier companies, etc.).

Expenses for the shipping and return of products

 Shipping expenses

DOMESTIC

ABROAD

Customs and import duties are imposed on orders dispatched to countries outside the EU, in compliance with the legislation of each country, which are borne by the customer and are not included in the prices of the products or the shipping expenses.

Return expenses for products sent to you and which are defective or wrong are borne by us, provided they are returned using the courier company we collaborate with and which delivered them to you.

Return expenses for non-defective products shall be borne by you.

Prices cited in this paragraph include VAT.

In any case and for the full informing of the customer, the final shipping cost is calculated at the checkout of the cart.

Checking of products upon receipt

You must check the products you receive upon their receipt since following their receipt you are solely responsible for the risk of chance destruction, deterioration or loss thereof. Your signature on the receipt document denotes that you acknowledge to have received the products of your order correctly and that such do not have any defect.

Non receipt of products

Provided the customer does not receive the product within 30 days after the receipt of the dispatch notice and despite the relevant notification by the courier company, ARMA FABRICS reserves its right to withdraw from the sale. In such a case, the customer shall receive a credit note of value equal to the price of the sale minus the shipping expenses (5 Euros for shipments in Greece and according to the categories in the table above, for shipments outside Greece) which shall be paid by ARMA FABRICS in the same way the customer used to pay the price.

For products originating in a special order and which are tailor made for you, possible non-receipt entails the loss of the price paid and ARMA FABRICS will store them for you for a period of 6 months from the dispatch of the notice for their collection.

In case you state your desire to receive the products afresh, the expenses for their reshipment shall be borne by you, independently of the amount of the order.