Right of withdrawal / Return of product

Should the customer be a natural person (consumer) executing the sale for personal use and not to facilitate his professional activity, then said customer reserves the right to withdraw from the sale within a deadline of 14 calendar days, commencing on the delivery of the product to the customer or to the courier indicated by the latter, by returning the product in its original condition and bearing the return expenses and possible decrease of the value of the product.

Returns are not permitted for fabrics bought and cut to your specifications and for gift cards.

Fabrics sold per piece and all men’s accessories can be returned, provided they are in their original state, intact, full, without any wearing down, while they must be returned within a deadline of 14 days from the date the order was received. In case where the product you return is found to have suffered wear and tear or deterioration not the result of the handling of the goods which is necessary in order to ascertain their nature, features and function, the amount to be refunded will be decreased by the amount the product’s value was impaired by (cf. below, term 14).

Exercise of the withdrawal right

You reserve the right to withdraw from the distance sale of non-defective products, exclusively within a deadline of 14 calendar days, by returning the product in its original condition. This right commences upon the day these conditions are received in writing and at any event not before the delivery of the products. The return of products within 14 calendar days or the dispatch of a clear withdrawal declaration which is complemented by the return of the products shall be deemed a timely exercise of the withdrawal right. In any case for the return to be accepted, the product must be complemented by the receipt for the order. The withdrawal declaration shall be send in writing to the following addresses:

By registered mail to the sole proprietorship “ARAM ESKITZIAN”, with its registered address in Thessaloniki (9 Vas. Irakleiou St., PC 54625, Thessaloniki, Greece) (you can find a sample of the withdrawal form here)

or by e-mailto: armafabrics@gmail.com   (you can find a sample of the withdrawal form here)

Fill the required information directly on the form, sign the form and send it in one of the aforementioned ways.

Provided you exercise your withdrawal right in any of the ways described above, you will receive a confirmation of the receipt of the exercised withdrawal right.

Products are returned on the customer’s expense to the address: Aram Eskitzian, 9 Vas. Irakleiou St., PC 54625, Thessaloniki.

Consequences of withdrawal

In case of the timely exercise of the withdrawal right, any potential decrease of the merchandise’s value must be replaced by monetary compensation, as well as possible benefits ensuing from such a decrease, only in case and to the extend that such decrease is caused by the handling of the product in ways which transgress the common examination of the products and in a manner other than that necessary to ascertain the nature, features and function of the product. Usual examination and handling of the product in order to ascertain the nature, features and function of the product means the assessment of the relative goods as such would have been performed in the manner customary for a brick and mortar shop.

A product which is returned by the customer’s courier service and not the external associate of ARMA FABRICS is returned on the customer’s risk. In any case, the customer shall be borne with the return expenses and possible impairment of the product’s value, the ascertainment of which ARMA FABRICS explicitly reserves until it has received the returned product. Provided the product is received and checked for possible impairment to its value, any monetary obligation to the customer shall be refunded to him (eg delivery expenses, price) in the manner by which the customer paid, save if it is otherwise agreed with the customer. The obligation to refund the money shall be fulfilled without unjustified delay and within a deadline of 14 calendar days from the return of the product.

The right of withdrawal pursuant to the provisions of Law 2251/1994 is not applicable:

    • In cases where the price for the products has been paid at a third party brick and mortar shop, where ARMA FABRICS products are resold and simultaneously, such products were collected from said brick and mortar shop, since the sale is not deemed to have been performed at a distance, but, rather, that it has not been performed by ARMA FABRICS at all.
    • In cases where the products have been used. The following are examples of the use of a product: its stitching, incorporation with other materials, washing, ironing, cutting, inclusion of components or added materials or parts on the product, etc.
    • In cases where the delivered products have been manufactured pursuant to the specifications designated by the customer or pursuant to the customer’s personal requirements and customization or which due to their nature are impossible to be returned by shipping. You are not permitted to return gift cards and fabrics you have purchased and which have been cut to your specifications.
    • In cases where the delivered products are not suitable for return, as soon as they are unpacked, for reasons relating to the protection of health or on sanitary grounds.
    • In cases of services rendered, after the full service has been rendered, provided the consumer has already acknowledged such in the order, in which case the consumer shall forfeit the right of withdrawal provided the contract has been fully performed.

 

Decrease of product value – refund of value

The consumer may be encumbered with the decrease of the value of a product, provided the way said product has been handled exceeds the acceptable limit of the assessment the customer would have performed in the brick and mortar shop to check the nature, features and functionality of the product. In case of the valid and timely exercise of the withdrawal right and subject to the condition that the product has been returned to ARMA FABRICS, the customer will receive a credit note of value equal to the price of the sale, which shall be redeemed by ARMA FABRICS in the same manner by which the customer has paid the price, save if otherwise agreed with the customer, without culpable or unjustified delay. ARMA FABRICS shall refund any payment received within a deadline of 14 calendar days from the date on which it was informed of the decision to withdraw from the contract.  ARMA FABRICS is justified in denying to refund money until the product is returned to it or until the consumer provides proof that the product was send back, whichever occurs first. ARMA FABRICS reserves the right to deduct return expenses from the refunded amount, which (expenses) are borne by the customer, as well as any possible compensation in case of the destruction, wear and tear or damage to the product, or the impairment of its value attributable to the customer’s actions. At any event, ARMA FABRICS reserves the right to claim in any legal way, any amount by which it was harmed (indicatively: either with respect to the return expenses, or by virtue of the destruction, wear and tear or damage of the product or the impairment of the product’s value, etc.).

Right to return, repair or replace defective products

Products displayed in our electronic shop may differ in colour from how they actually look (due to various factors such as the characteristics of the photo-shoot, lighting during the photo-shoot, screen resolution, etc.). Such divergences may not be characterized as lack of stipulated quality or as defectiveness of the products ordered.

 

The consumer is also entitled, within the legal time frame and independently from the right of unjustified withdrawal described above, to exercise any of his rights under the law due to the product’s defectiveness (repair, replacement, discount of price or withdrawal), and in compliance with the conditions posed by the law, additionally by submitting a direct request to ARMA FABRICS.

  1. In case of defect, you can send an e-mail to armafabrics@gmail.com enclosing all necessary information.
  2. Provided a product is declared defective by the customer, ARMA FABRICS explicitly reserves the right to identify the product as such, in order for it to be replaced by a non-defective one or to be repaired, provided this is feasible.
  3. If the defect is minor, the right of withdrawal is not provided by law.
  4. If the defect can be repaired or replaced, the customer must accept the repair or replacement, save if such repair or replacement is uneconomical for the customer.
  5. Provided a product is returned as defective and ARMA FABRICS, following the aforementioned check, ascertains the existence of defects, the customer will be informed with respect to the course of its replacement or repair.
  6. The concession or transfer of rights relating to the defectiveness of products is excluded.